24 Hour Callout

24 Hour Callout

24 Hour Callout

Frequently Asked Questions

Our FAQ section is frequently updated. If you have questions that are not covered, we would be happy to speak with you and answer any questions you have about our plumbing and heating services!

For 24/7 response there is a nominal fee, which is credited if you decide to use us for repairs. For major renovations, there is no fee.

We do charge call-out fees for emergency services. It all depends on when you need us…if it is on a weekend, out of regular hours of business, or statutory holiday this will affect the overall cost. We make our customers fully aware of any costs before we book you for a call-out.

We cover Sherwood Park, Edmonton, St Albert and all surrounding areas.

Yes. Please contact the office and we can advise you on our process for insurance work.

Absolutely! We have a team of qualified technicians. Please get in touch with the office to discuss our commercial packages.

Our team prides itself on a clean and tidy work area. We remove all waste and garbage from your home/worksite when our work is completed…including scrap pipes!

All our technicians remove their footwear or wear shoe booties in your home.

We provide cleanup of our work area, after the work is completed.

Please speak to our office team, when booking your project or your technician.  We have built relationships with a trusted network of skilled partners that provide many of the home construction services associated with plumbing and heating.

Before any work starts you’ll get a comprehensive quote covering labour and part costs. Our team will go through every cost in detail, so you understand what you’re being charged before work begins.

As part of the Canada Greener Homes Initiative, you have access to:

  • Grants from $125 to $5,000
    To get a part of your costs back for eligible home retrofits
  • Up to $600
    As a maximum contribution toward the total costs of your pre-and post-retrofit EnerGuide evaluations
  • Interest-free loans of up to $40,000, with a repayment term of 10 years to help you undertake major home retrofits

Ineligible retrofits

Before you start, check that your desired retrofit is eligible through the initiative.

Canadian Greener Homes Initiative

Yes! All employees are police-checked and drug tested. Your safety and home security are of utmost important to us, so all employees are subject to a rigorous hiring process to ensure your experience is pristine

Plumbing problems don’t happen between 8 and 5, Monday through Friday. We will do everything within our power to fix your problem immediately, regardless of when it happens. We have plumbers on call 24/7 ready for any plumbing emergency.

This is a difficult question and our best answer would be YES! You will be at risk of leaks and water damage as long as you have Poly-B in your home. We can repair it but with no guarantees of when another leak will appear. Talk to us about our payment options if you have concerns about the costs incurred with Whole house repiping.

At least once a year, with most manufacturers saying every 6 months. This service is included in every Yearly Plumbing Inspection.

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